Private Coaching Cancellation Policy
Private coaching lesson slots are limited due to the high demand of regular private coaching clients.
While we do our best to be accommodating, when it comes to cancellations and rescheduling 24 hour’s notice is required to give both parties greater flexibility while respecting each others’ time and schedule.
Students private coaching sessions are allocated at the same time slot each week, over the month.
Repeated cancellations will be charged at the full rate as the session is considered one session done. Repeated cancellations takes away the availability of another committed student taking that time slot and may end in a student review.
Booking of sessions can be agreed by using any communication means – phone, text, email, etc. Please book your slot only if you’re very sure that you will be able to make it.
No time will be extended if client is late due to booking restrictions. In the event if the instructor is late (such as unforseen circumstances), they will make up the session by either extending the end time of that session or future sessions. The instructor will be responsible and compensate the client’s time accordingly.
no show policy
If the client fails to turn up, that session is considered one session done.
For coaching packs of 4 the sessions must be completed in the 4 - 6 week period.